# Practice file: a family letter and an incident note
Entirely synthetic. Every name, community, and event is fictional. Created for the Argentum AI Leadership Sprint practice exercises.

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## The letter

From: Susan Hartwell
To: Executive Director, Willow Bend Assisted Living
Subject: My mother, Dorothy Hartwell, Room 214

Dear Director,

I am writing because I am worried and, honestly, frustrated. When we moved my mother in this February, we were told there would be a care conference every quarter. It is now July and we have had one, in March, which was rescheduled twice before it happened.

Last Tuesday I visited at 4 pm and Mom was still in her nightgown. The aide, who was kind, said they were short two people that shift. This is the third visit in a row where something felt off. Mom also says her Tuesday bath keeps getting moved.

I want to be fair. The nurses know Mom by name, the building is clean, and the chef remembers she hates peas. Mom is happier here than she was at home, and she loves the music afternoons. But I need to know someone is watching the details, because I cannot be there every day. My brother in Phoenix is asking whether we chose the right place, and I do not know what to tell him.

Could someone call me this week? I would like to understand the staffing situation, get the care conferences back on schedule, and hear how you will keep me informed.

Sincerely,
Susan Hartwell
(daughter and POA)

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## The internal incident note (same week, same community)

Willow Bend AL. Shift note, Tuesday. Census 62. Two call-offs on day shift (1 CNA, 1 med tech); agency declined to fill. Morning cares ran approx. 90 minutes behind on second floor. Resident D.H. (214) bath deferred to Wednesday, resident notified, no complaint at the time. No falls, no med errors. ED aware. Third Tuesday this month with day-shift call-offs.

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## Suggested prompts
- "Read both. What matters most here, what is missing from the record, and what should the executive director do this week?"
- "Draft my reply to Mrs. Hartwell: warm, honest, specific, no promises we cannot keep."
- "What pattern connects the letter and the note, and what question should I ask my regional director?"